Payment Methods

This page explains how deposits and withdrawals work at DegenCity, including the payment methods available to Australian players, minimum deposit and withdrawal amounts, processing times, and the verification steps that may apply before funds can be released. DegenCity operates as a crypto-first casino, meaning that while several fiat-friendly options are supported for depositing funds, all withdrawals are paid out in cryptocurrency. The information below is provided to help players understand the mechanics of moving money into and out of their account before they engage with any payment method.

Overview of the Payment System

DegenCity is built around cryptocurrency rails rather than traditional banking infrastructure. Players can fund their account using a range of digital currencies directly, or they can use familiar fiat-based options such as debit and credit cards, bank transfer, e-wallets, and PayID where available. When a fiat method is used, the funds are automatically converted to cryptocurrency at the point of deposit and credited to the player’s account balance in the equivalent AUD value. This conversion happens as part of the deposit process and does not require any additional action from the player.

Withdrawals, by contrast, are processed exclusively in cryptocurrency. There is no facility to withdraw directly back to a bank account or card, even if the original deposit was made using a fiat method. Players who deposit via card, bank transfer, or e-wallet should be aware that any winnings or remaining balance will need to be withdrawn to a compatible cryptocurrency wallet. This structure allows DegenCity to offer faster processing times and avoid the fees typically associated with traditional banking withdrawals, but it does mean players should have access to a crypto wallet before requesting a payout.

Deposit Methods

A variety of deposit options are available, covering both native cryptocurrencies and fiat-based methods that are converted automatically. Minimum deposit amounts vary depending on the method chosen, with cryptocurrencies such as Litecoin and Tron generally allowing the lowest entry points. The table below summarises the available deposit methods, along with approximate minimum amounts and expected processing times.

Cryptocurrency deposits are typically credited once the required number of network confirmations has been reached, which usually happens quickly but can occasionally take longer during periods of network congestion. Card, e-wallet, and PayID deposits are generally instant, while bank transfers can take between one and three business days to clear, depending on the receiving institution. There are no deposit fees charged on cryptocurrency transactions, though fiat conversion may involve fees applied by the relevant payment provider rather than by DegenCity itself.

Withdrawal Methods

As noted above, withdrawals are only available in cryptocurrency, regardless of which method was used to deposit. Players wishing to withdraw funds will need a compatible wallet address for the currency they choose to receive. The table below sets out the minimum withdrawal amounts and typical processing times for each supported currency.

Withdrawal processing times are generally under one hour once a request has been approved, though actual settlement also depends on blockchain confirmation times, which can vary depending on network conditions at the time of the transaction. There is no fixed maximum monthly withdrawal limit stated, however larger withdrawal requests may be processed in instalments rather than as a single transaction, particularly where additional verification checks are required. Players should also be aware that email verification is required before any withdrawal request can be completed, and two-factor authentication confirmation will be required if it has been enabled on the account.

Verification and Compliance Checks

DegenCity operates a model where identity verification is not mandatory for standard deposits, gameplay, or withdrawals. This means most players can deposit, play, and withdraw without submitting documentation in advance. However, verification may be triggered under certain circumstances, including large withdrawal requests, activity flagged by internal monitoring systems, or as part of routine compliance checks conducted periodically across the platform.

Where verification is required, it is generally handled through a self-service process with up to three levels of detail. Level 1 involves basic personal information, Level 2 requires a government-issued identification document along with a selfie for comparison, and Level 3, which is rarely required, involves proof of address documentation. Processing of verification submissions typically takes between twenty-four and seventy-two hours. Players are encouraged to keep valid identification documents on hand in case verification becomes necessary, as delays in providing requested documentation may extend the time needed to complete a withdrawal.

Currency and Fees

DegenCity supports Australian dollars for account display purposes, alongside a range of cryptocurrencies for actual deposit and withdrawal transactions. There are no fees charged on cryptocurrency deposits or withdrawals processed through the platform. Where a fiat method such as a card, bank transfer, or e-wallet is used to fund an account, the automatic conversion into cryptocurrency may involve a fee charged by the relevant third-party payment provider rather than by DegenCity. Players should check with their chosen payment provider if they want clarity on any fees that provider may apply on their end.

Bonus-Related Payment Conditions

Certain account credits, such as cashback, are calculated and applied automatically and are subject to specific conditions rather than being offered as a standalone promotional deposit match. The first-week cashback arrangement returns ten per cent of net slot losses accumulated during the first seven days following registration, and this amount is credited without any wagering requirement attached. This particular reward applies only to slot games, is capped at a maximum bet of A$5 per spin during the qualifying period, and excludes live casino games, game shows, and slots that include a bonus buy feature. The table below summarises these conditions for reference.

Beyond the initial cashback arrangement, ongoing rakeback is returned as a percentage of the house edge on wagers placed, win or lose, once a player reaches the Chiplet rank at 1,000 XP, with the percentage increasing as players progress through higher ranks. These amounts are credited to the account balance and are subject to the same withdrawal mechanics described elsewhere on this page, meaning any cashback or rakeback credited to an account can only be withdrawn in cryptocurrency once eligible.

Responsible Gambling and Payment Limits

All payment activity on DegenCity is subject to the responsible gambling tools available in account settings, which allow players to set deposit limits, loss limits, and session time limits according to their own preferences. Players who feel they need a break can apply a cooling-off period or a self-exclusion, either temporary or permanent, directly through their account. These tools are designed to give players control over how much they deposit and how frequently, independent of any payment method chosen. Full details on these protections, along with links to independent support organisations, are available on the Responsible Gaming page.

DegenCity requires all players to be at least eighteen years of age to register an account, deposit funds, or place wagers, in line with the legal minimum gambling age in Australia. Age verification may form part of the compliance checks described earlier in this document, and any account found to belong to a person under the age of eighteen will be closed, with funds handled in accordance with the platform’s terms. Players are reminded that gambling should always be treated as a form of entertainment rather than a way to generate income, and that payment limits are one of several tools available to help maintain that balance.

Payment Support

Questions about a specific deposit or withdrawal, including delays, failed transactions, or verification requests, can be directed to customer support through the live chat facility or by email, both of which are available on a continuous basis. Support representatives can assist with tracking the status of a transaction, clarifying which documents may be required for verification, and explaining any conditions attached to cashback or rakeback credits. Players are encouraged to reach out promptly if a transaction appears delayed beyond the timeframes described in this document, as this allows any underlying issue, such as a blockchain confirmation delay or an incomplete verification step, to be identified and resolved efficiently.

Further detail on how account information and transaction data are collected, used, and protected can be found in the Privacy Policy, while the complete rules governing account use, including deposit and withdrawal conditions, are set out in the Terms and Conditions. Players are encouraged to review both documents alongside this page to ensure they have a full understanding of how payments function on DegenCity before making a deposit or requesting a withdrawal.