Responsible Gaming

This page explains how DegenCity approaches responsible gaming for players in Australia. It sets out the tools available to help you manage your play, the age and eligibility rules that apply to using this site, and where to find independent support if gambling stops feeling like entertainment. We encourage every player to read this page carefully and to use the tools described below whenever they feel useful, regardless of how long you have been playing or how experienced you are.

Gambling on DegenCity is intended to be a form of entertainment, not a way to generate income or resolve financial difficulty. Games offered on the platform, including pokies, live dealer games and in-house Originals, are all designed around a house edge, which means that over time the outcome favours the operator. No strategy, system or amount of experience changes this underlying mathematical reality. We ask all players to keep this in mind before depositing funds and to only gamble with money they can afford to lose.

Age and Eligibility Restrictions

Access to DegenCity is restricted to individuals who are at least 18 years of age, which is the minimum legal age for gambling in Australia. Registration, deposits, gameplay and withdrawals are all conditional on this age requirement, and DegenCity does not knowingly permit any person under 18 to hold an account or participate in any game on the platform. Where verification checks are triggered, proof of age may form part of the documentation requested during that process. Parents, guardians and carers are encouraged to use device-level or network-level parental control software if there is a risk that a minor in their household could access online gambling sites, since no age-restricted website can fully substitute for supervision at the device level.

We also ask that account holders do not create or allow access to their account for any other person, including family members, regardless of that person’s age. Each account is intended for the exclusive personal use of the registered account holder, and shared or family use of a single account undermines both age verification and the effectiveness of any responsible gaming tools that have been applied.

Recognising the Signs of Problem Gambling

For most people, gambling remains a leisure activity that fits comfortably within a broader lifestyle. For a smaller group of players, gambling behaviour can become difficult to control and can start to affect finances, relationships, work, study or mental health. Recognising early warning signs is one of the most effective ways to prevent gambling from becoming a serious problem. Common indicators include spending more time or money on gambling than originally intended, chasing losses in an attempt to win back money, gambling to escape stress or low mood, hiding the extent of gambling activity from family or friends, and neglecting work, study or personal responsibilities in favour of gambling.

Other signs can include borrowing money to gamble, feeling anxious or irritable when not gambling, and a growing preoccupation with gambling that crowds out other interests. If any of these patterns sound familiar, either in your own behaviour or in someone close to you, it is worth pausing and considering the tools described below, or reaching out to one of the independent support services listed later in this document. Acting early, before financial or personal harm becomes serious, generally leads to better outcomes.

Player Protection Tools

DegenCity provides a set of account-level controls designed to help players manage their gambling activity in a way that suits their own circumstances. These tools are accessible through account settings and can generally be adjusted or activated without needing to contact support directly, although our support team is available if a player needs assistance using them.

Once a limit is set, it typically cannot be increased or removed instantly; any request to raise a deposit or loss limit is usually subject to a delay before it takes effect, which is intended to prevent impulsive reversal of a protective decision. Reducing a limit, or requesting a cooling-off period or self-exclusion, generally takes effect more quickly, since these actions restrict rather than expand access to gambling. Players should be aware that closing a browser tab, deleting an app, or simply not logging in does not constitute self-exclusion; the formal tools above must be used through account settings to ensure the restriction is properly recorded and enforced.

Self-Exclusion

Self-exclusion allows a player to voluntarily block their own access to their DegenCity account for a defined period, or on a permanent basis. Once activated, self-exclusion prevents the account from being used to deposit or place bets for the duration selected, and reactivation before that period ends is not available. This tool is intended for players who recognise that a longer break, rather than a short pause, is what they need. Players considering permanent self-exclusion should understand that this decision is generally treated as final and is not reversible through routine account requests.

Cooling-Off Periods

A cooling-off period offers a shorter, temporary suspension of account access, typically ranging from a day up to several weeks, without the account being permanently closed. This option suits players who want to step back from gambling for a defined interval, for example during a period of financial pressure or personal stress, while intending to return to normal use afterwards. During a cooling-off period, marketing communications relating to gambling activity are also generally paused.

Setting Limits Before You Play

We recommend that players consider setting deposit and loss limits before they begin depositing and playing, rather than waiting until a problem has already developed. Deciding in advance how much time and money you are prepared to allocate to gambling, and setting that boundary through the account tools described above, removes the need to make that judgement in the moment, when emotions and the excitement of play can cloud decision-making. This approach is particularly relevant to activity involving the cashback mechanics referenced under our bonus terms, since any reward tied to net losses during a defined period, such as a first-week cashback calculation, should never be treated as an incentive to increase deposits or session length beyond what a player had originally planned. Bonus-related mechanics on DegenCity, including cashback and rakeback calculations described in our terms and conditions, are structured as account rules rather than as an encouragement to gamble more than intended, and players should read the relevant terms carefully to understand how these calculations work before factoring them into any gambling decision.

Financial Awareness

Gambling should always be budgeted from disposable income, never from funds required for essential living costs such as rent, utilities, food or debt repayment. Players are encouraged to treat any money deposited as already spent on entertainment, rather than as an investment expected to return a profit. Because DegenCity operates primarily through cryptocurrency deposits and withdrawals, with fiat methods such as cards, bank transfer and e-wallets automatically converted to crypto, players should also be mindful of the additional layer of financial complexity that digital assets can introduce, including price volatility between the time of deposit and any eventual withdrawal. We recommend that players unfamiliar with cryptocurrency take time to understand how their chosen payment method works before relying on it for gambling activity.

Support Organisations

Independent, confidential support is available to anyone affected by gambling, whether as a player or as a family member or friend of someone who gambles. These organisations are not affiliated with DegenCity and provide free, impartial advice, counselling and referral services. We encourage anyone concerned about their own gambling, or about someone else’s, to make contact with one of these services regardless of whether they choose to use the account-based tools described above.

These organisations can typically be found through a general internet search using their name, and most offer free call lines, web chat or online self-assessment tools. We recommend that anyone unsure whether their gambling has become a problem consider completing a self-assessment questionnaire through one of these services, as an objective, independent perspective can be more reliable than self-judgement.

Restricting Access to Underage and At-Risk Individuals

DegenCity takes reasonable steps to prevent access by individuals under 18, including age-related questions during registration and verification checks that may be triggered in certain circumstances, such as large withdrawals or flagged account activity. However, no online verification system is completely infallible, and we rely in part on account holders acting honestly regarding their own age and circumstances. If we become aware, through verification or otherwise, that an account has been opened or used by a person under the minimum legal age, that account will be closed and any applicable funds handled in accordance with our terms and conditions.

We also ask family members or associates of a player who believe that person may have a gambling problem, or who are concerned about underage access to an account, to contact our support team, who can provide general guidance on the tools available, including third-party exclusion requests where these are supported by our verification processes.

Marketing and Communications

Players who activate self-exclusion or an extended cooling-off period will generally stop receiving marketing communications relating to gambling promotions or account activity for the duration of that restriction. Players who simply wish to reduce marketing contact without restricting account access can typically adjust their communication preferences directly within account settings. We aim to ensure that responsible gaming messaging, rather than promotional content, takes priority in any communication sent to an account that has recently used one of the protective tools described in this document.

Ongoing Commitment

Responsible gaming is not a single feature but an ongoing area of focus that runs across account design, customer support training and platform policy. Our support team, available through live chat and email, can help direct players toward the appropriate tool or external service if they have questions about limits, self-exclusion, or where to find independent help. We periodically review the responsible gaming tools available on the platform and may update or expand them over time as part of our broader approach to player protection. Players who wish to understand how their personal data is handled in connection with these tools, including verification and account restriction records, can refer to our separate privacy documentation on the site.

For general information about the platform, including its licensing and background, players can refer to the about us section of the site. Players wanting to understand payment processing timeframes relevant to deposit and loss limits can refer to the payment methods page.