Privacy Policy

This Privacy Policy explains how DegenCity collects, uses, stores and protects personal information belonging to players who access and use our website and services. It applies to all visitors and registered account holders in Australia and elsewhere, and it sits alongside our other policies covering account terms and player protection. This document is intended to give you a clear picture of what data we handle, why we handle it, how long we retain it, and what choices and rights you have in relation to your own information.

DegenCity is operated under a licence issued by Anjouan Gaming (Autonomous Island of Anjouan, Comoros), and the site is operated by Wild Technology Ltd. As an operator serving Australian players, we take data protection seriously and have built our systems around minimising the personal information we collect wherever practical, particularly given our no-KYC approach to standard deposits, gameplay and withdrawals. Please read this policy carefully. By registering an account or continuing to use the site, you acknowledge that you have read and understood how your data is processed.

Who This Policy Covers

This policy applies to anyone who visits degenxcity.com, creates an account, deposits funds, plays games, contacts customer support, or otherwise interacts with our platform. It covers both registered players and casual visitors who browse the site without registering. Only individuals aged 18 years or over are permitted to hold an account or use our services, in line with the minimum legal gambling age applicable in Australia. If we become aware that a person under the age of 18 has registered or attempted to register an account, we will close that account and remove associated personal data in line with our retention obligations.

We do not knowingly collect personal information from minors, and age verification checks may be applied as part of our routine or triggered compliance procedures. Responsible gaming and legal age compliance are treated as connected obligations: protecting underage individuals from gambling harm starts with how we handle registration data and identity checks, and we describe our broader player protection approach in more detail on our responsible gaming pages.

Information We Collect

We collect information in a few different ways: information you provide directly when registering or using the site, information generated automatically through your use of the platform, and information obtained from third parties such as payment processors or verification providers when checks are triggered. The table below summarises the main categories of data we may process.

Because DegenCity operates a no-KYC model for standard deposits, play and withdrawals, we generally do not require government identification documents unless a withdrawal is large, activity is flagged for review, or a routine compliance check is triggered. When verification is required, we may ask for one or more of three levels of self-verification: basic personal information, a government-issued ID together with a selfie, or in rarer cases proof of address. Any documents submitted for verification purposes are used strictly for compliance and account security and are handled according to the retention principles set out below.

How We Use Your Information

We use personal information for a defined set of purposes connected to running the platform, meeting our legal obligations, and keeping the service secure. These purposes include creating and managing your account, processing deposits and withdrawals, verifying your identity when required, calculating and crediting rewards such as rakeback or cashback where applicable under the terms that govern them, detecting and preventing fraud or money laundering, responding to support enquiries, and maintaining the technical performance and security of the site.

Where reward mechanics reference specific data, such as tracking net slot losses for cashback calculations or XP accumulation for VIP rank progression, that data is processed solely to administer those features accurately and is not used for unrelated purposes. We do not sell personal information to third parties. Any sharing of data is limited to what is necessary for the purposes described in this policy, such as working with payment processors to complete a transaction or with verification providers to confirm identity when compliance checks are triggered.

We may also use aggregated or anonymised data, which cannot be used to identify an individual, for internal analysis of how the platform is used, including which games are popular or how features perform. This type of analysis helps us improve the service without processing personal information in an identifiable way.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to operate correctly, remember your preferences, and understand general usage patterns. Cookies are small text files stored on your device when you visit the site. Some cookies are strictly necessary for the platform to function, such as those that keep you logged in during a session or remember your language settings. Others are used for analytics purposes, helping us understand how visitors navigate the site so that we can identify and fix issues.

We do not use cookies to build detailed advertising profiles for third-party marketing networks. Most browsers allow you to control cookie behaviour through their settings, including blocking or deleting cookies. Please be aware that disabling certain cookies, particularly those required for core functionality like session management, may affect your ability to use parts of the site, including logging in or completing transactions. If you have questions about how a specific cookie is used, our support team can provide further clarification through live chat or email.

Sharing Information With Third Parties

We share personal information with third parties only where necessary to deliver the service, comply with legal obligations, or protect the platform and its users from fraud and abuse. Typical categories of third parties include payment and cryptocurrency processing partners who facilitate deposits and withdrawals, identity verification providers engaged when compliance checks are triggered, IT infrastructure and hosting providers who support the technical operation of the site, and regulatory or law enforcement bodies where we are legally required to disclose information.

Any third party we work with is expected to handle personal data securely and to use it only for the specific purpose for which it was shared. We do not permit third parties to use player data for their own independent marketing purposes without a clear legal basis and appropriate consent where required. If our corporate structure changes, for example through a restructuring or transfer of business assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing account administration, financial record-keeping, and compliance with applicable anti-money laundering and licensing obligations. Transaction and verification records in particular may need to be retained for extended periods to meet regulatory requirements, even after an account has been closed. Where data is no longer required for these purposes, we take reasonable steps to delete or anonymise it.

If you close your account or request that we cease processing your data, we will assess the request against our legal and regulatory retention obligations before confirming what can be deleted immediately and what must be retained for a defined period. This balance between respecting player requests and meeting compliance obligations is a standard feature of the regulated gambling sector, and we aim to be transparent with players about the reasoning behind any retention decision.

Data Security

We apply technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or alteration. These measures include restricting internal access to personal data on a need-to-know basis, using encryption for sensitive data such as passwords, and monitoring our systems for suspicious activity. Withdrawal requests require prior email verification, and players who enable two-factor authentication add an additional layer of protection to their account.

No system can be guaranteed completely secure, and players also play an important role in protecting their own accounts. We recommend using a strong, unique password, keeping login credentials confidential, enabling two-factor authentication where offered, and contacting support immediately if you suspect unauthorised access to your account. Prompt reporting allows us to investigate and take appropriate action to limit any potential harm.

Your Rights Over Your Data

Depending on your jurisdiction, you may have certain rights in relation to the personal information we hold about you. These commonly include the right to request access to the data we hold, the right to request correction of inaccurate information, the right to request deletion of data where we are not required to retain it for legal or regulatory reasons, and the right to object to certain types of processing. You may also have the right to request a copy of your data in a portable format in some circumstances.

To exercise any of these rights, you can contact our support team through live chat or email, and we will guide you through the verification steps needed to confirm your identity before actioning a request. We aim to respond to legitimate requests within a reasonable timeframe, though some requests involving financial or compliance records may take longer to resolve given our retention obligations. If you are not satisfied with how a data request has been handled, you may also have the right to raise a complaint with a relevant data protection authority in your jurisdiction.

Marketing Communications

Where we send account-related communications, such as updates about your balance, security notifications, or information about features like the XP and rank system, these are considered part of the core service and not optional marketing. Where we send communications that could be considered marketing in nature, we provide a clear way to opt out, typically through an unsubscribe link or an account preference setting. Opting out of marketing communications does not affect essential account or transaction notifications, which remain necessary for the operation of your account.

Children and Age Verification

DegenCity services are restricted to individuals aged 18 years or older, consistent with the legal minimum gambling age in Australia. We do not knowingly collect personal data from anyone under this age. Age-related information provided at registration, such as date of birth, is used specifically to confirm eligibility to hold an account and access gambling services. Where age or identity cannot be confirmed through standard checks, we may request additional verification before allowing continued account access, particularly around larger withdrawals or flagged activity, consistent with our broader identity verification framework.

Parents or guardians who believe a minor has accessed our services using false information are encouraged to contact us so that appropriate account closure and data removal steps can be taken. Protecting minors from exposure to gambling products is treated as a serious compliance matter connected to both this privacy policy and our wider responsible gaming commitments.

Responsible Gaming and Data

Some of the personal information we collect supports the player protection tools available on the platform, including deposit, loss and session limits, cooling-off periods, and self-exclusion options. Where a player sets a limit or requests self-exclusion, that instruction is recorded and applied across the account to help enforce the restriction consistently. This use of data is limited strictly to supporting responsible gambling features and internal compliance, and is not used for unrelated marketing purposes.

We encourage all players to review the tools available to them and to make use of limits where appropriate. Organisations such as Gamble Aware, Gamblers Anonymous and GamCare offer independent support and information for anyone concerned about their gambling behaviour, and links to these resources are made available within the account settings and related sections of the site.

International Data Transfers

Given the nature of our operations and technology partners, personal data may be processed or stored in countries other than the one in which you reside, including jurisdictions with different data protection standards. Where such transfers occur, we take reasonable steps to ensure an appropriate level of protection is maintained, consistent with our contractual arrangements with service providers and applicable regulatory expectations tied to our licence.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or legal and regulatory requirements. Where changes are material, we will take reasonable steps to bring them to the attention of registered players, such as through an account notification. Continued use of the site after any update constitutes acceptance of the revised policy, and we encourage players to review this page periodically.

Contacting Us About Privacy

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal information has been handled, our support team is available through live chat and email, with live chat typically responding in a short timeframe. When contacting us about a privacy matter, it helps to include enough detail for us to locate your account and understand the nature of your request, while avoiding sharing sensitive documents unless specifically requested as part of a verification process.

For general information about our licensing, ownership and background, further detail is available on our about us page. Players wanting to understand the account rules that sit alongside this policy, including how rewards such as rakeback and cashback are administered, can refer to the terms and conditions governing use of the platform. Anyone wanting to explore the tools available for managing gambling behaviour can find further detail on the responsible gaming page, which complements the data protections described in this policy.