Terms and Conditions

These terms and conditions govern the use of the DegenCity website and the services offered to players in Australia. By registering an account, depositing funds, or using any part of the platform, you agree to be bound by the rules set out below. This document covers eligibility, account registration, deposits and withdrawals, the rules that apply to cashback and reward offerings, game fairness, responsible gambling, prohibited conduct, liability, and how complaints are handled. Please read this document carefully before using the platform, and refer back to it whenever you have a question about how the service operates.

Acceptance of Terms

Access to and use of DegenCity is conditional on acceptance of these terms in full. If you do not agree with any part of this document, you should not register an account or use the services. Continued use of the platform after any update to these terms constitutes acceptance of the revised terms. It is the player’s responsibility to review this document periodically, as the operator reserves the right to amend these terms to reflect changes in regulation, payment processing, or the reward structure described below.

Eligibility and Age Restriction

Use of DegenCity is restricted to individuals who are at least 18 years of age, in line with the legal minimum gambling age in Australia. Age verification may be requested at any stage of the relationship, including prior to the processing of a withdrawal, and any account found to belong to a person under 18 will be closed with funds handled in accordance with applicable regulation. Players must also confirm that participation in online gambling is lawful in their place of residence at the time of registration. DegenCity does not knowingly accept players from restricted or sanctioned jurisdictions, and account access may be suspended if a player’s location is later found to fall within such a jurisdiction.

Restricted Regions

Certain jurisdictions are excluded from using the platform due to local licensing or regulatory restrictions. It is the player’s responsibility to confirm that online gambling is permitted where they reside before registering. Where an account is identified as belonging to a restricted jurisdiction, the operator reserves the right to suspend the account, void pending bets, and withhold or return funds in line with applicable policy and law.

Account Registration

Each player is permitted to hold one account. Registration requires accurate personal information, and players are responsible for keeping login credentials confidential and for all activity conducted through their account. DegenCity operates a model where identity verification is not required upfront for standard deposit, play, and withdrawal activity; however, verification may be triggered by large withdrawals, unusual account activity, or routine compliance checks. When verification is requested, players may be asked to complete one of three levels of self-verification, ranging from basic information to government identification with a selfie, and in rare cases proof of address. Verification submissions are typically processed within 24 to 72 hours, and email confirmation together with two-factor authentication, where enabled, is required before any withdrawal is released.

Deposits and Withdrawals

DegenCity operates as a crypto-first platform. Fiat payment methods such as cards, bank transfer, and e-wallets are accepted for deposit purposes but are automatically converted to cryptocurrency and credited to the player’s account balance. Withdrawals are processed in cryptocurrency only, and there is no direct cash-out to a bank account or card. The table below summarises the deposit and withdrawal methods available, along with approximate minimums and processing times.

Withdrawal times are subject to blockchain confirmations and may vary depending on network conditions. There are no fees applied on crypto transactions, though fiat conversion may carry provider-side charges outside the operator’s control. No fixed maximum monthly withdrawal limit is stated, though large withdrawals may be processed in instalments at the operator’s discretion, and further verification may be requested before releasing higher-value payouts. Further detail on supported payment methods can be found on the dedicated payment methods page.

Bonus Terms and Conditions

DegenCity does not operate a traditional deposit-match welcome bonus. Instead, new players are eligible for a cashback arrangement applied during the first seven days following registration, calculated on net slot losses, credited automatically with no wagering requirement attached. This cashback is limited to slot games only, with a maximum bet of A$5 per spin applying during the qualification period; live casino games, game shows, and bonus buy slot titles are excluded from this calculation. No promotional code is required to qualify for this cashback, though personalised codes may appear for active accounts within the platform’s bonus area. The table below summarises the key conditions of this cashback arrangement.

Beyond the initial cashback period, players participate in an ongoing rakeback and rank-based reward structure. Rakeback returns a percentage of the house edge on wagers placed, win or lose, and unlocks once a player reaches the Chiplet rank at 1,000 accumulated experience points. The reward system consists of eight tiers in total, with increased rakeback benefits unlocking at the Hustler rank, and a dedicated account host assigned once a player reaches the Card Shark rank. Players who hold verified VIP status at another operator may request a status match by submitting a short verification video demonstrating their existing tier and wagering history, with such requests generally assessed within 48 hours. Weekly and monthly community reward pools, along with rotating offers in the bonus area, are subject to their own eligibility criteria and are described in full within the relevant section of the platform at the time they are active. All reward and cashback arrangements are subject to review and may be adjusted, suspended, or withdrawn where irregular play patterns, multiple accounts, or attempts to circumvent stated conditions are identified.

Game Rules and Fair Play

Games offered on DegenCity are sourced from a broad range of third-party studios alongside in-house Originals such as Crash, Dice, Mines, Plinko, Keno, Limbo, Roulette, Baccarat, and Blackjack. In-house Originals operate on a provably fair model, allowing outcomes to be independently verified by the player, and generally return a return-to-player figure around 99 percent, though this may vary by title and is not guaranteed for every game on the platform. Third-party titles are subject to the return-to-player and random number generation standards set by their respective providers. Players are encouraged to review the rules and paytable of each game before playing, as specific mechanics, volatility, and payout structures differ between titles and providers.

Responsible Gambling

Gambling should be treated as a form of entertainment and not as a way to generate income or resolve financial difficulty. DegenCity provides a number of tools to help players manage their activity, including deposit limits, loss limits, session time limits, cooling-off periods, and both temporary and permanent self-exclusion options, all accessible within account settings. Players in Australia experiencing difficulty controlling their gambling behaviour are encouraged to contact independent support organisations such as Gambling Help Online, Gamblers Anonymous, or GamCare for confidential advice and assistance. As a reminder, the minimum legal age to hold an account and gamble on this platform is 18 years, and age verification may be requested at any point where there is reasonable cause to do so. Further detail on the tools and support available can be found on the responsible gaming page.

Prohibited Activities

Players must not use the platform for any unlawful purpose, including money laundering, fraud, or the exploitation of software or payment errors. Creating multiple accounts, colluding with other players, using automated betting software, or attempting to exploit game or bonus mechanics in a manner inconsistent with their intended function is prohibited and may result in account suspension and forfeiture of funds. Any attempt to manipulate cashback, rakeback, or rank-based rewards outside their stated conditions will be treated as a breach of these terms. DegenCity reserves the right to investigate suspicious activity, request additional information, and take any action reasonably necessary to protect the integrity of the platform and other players.

Account Suspension and Termination

DegenCity reserves the right to suspend or close an account where these terms have been breached, where fraudulent or suspicious activity is suspected, where a player is found to be underage or located in a restricted jurisdiction, or where required to do so by law or regulatory obligation. Where an account is closed due to a breach of these terms, any pending bonus, cashback, or reward balance may be forfeited, and the operator will act reasonably in returning any verified legitimate account balance, subject to completion of any outstanding verification requirements.

Privacy and Data

Information collected during registration and account use is handled in accordance with the platform’s separate privacy documentation, which sets out what data is collected, how it is used, and the rights available to players regarding their personal information. Players are encouraged to review the privacy policy for full detail on data handling practices, including how information is used for verification, fraud prevention, and communication purposes.

Limitation of Liability

To the extent permitted by applicable law, DegenCity and its operator shall not be liable for any indirect, incidental, or consequential loss arising from use of the platform, including losses resulting from internet connectivity issues, third-party software malfunction, or blockchain network delays outside the operator’s control. The platform is provided on an as-is basis, and while reasonable steps are taken to maintain accuracy and availability, no guarantee is made that the service will be uninterrupted or free of error at all times.

Complaints and Dispute Resolution

Players who wish to raise a concern or complaint regarding their account, a transaction, or the application of these terms are encouraged to contact customer support in the first instance, available through live chat or email, generally with a response time of under two minutes for live chat enquiries. If a matter cannot be resolved directly through support channels, the player may request escalation to a senior member of the compliance team for further review. Where a dispute remains unresolved following internal review, the player may be entitled to refer the matter to an independent body associated with the operator’s licence, subject to the procedures set out under that licensing framework.

Governing Law

These terms are governed by the laws applicable to the operator’s licensing jurisdiction, and any dispute arising from the use of the platform will be subject to that framework unless otherwise required by mandatory local law applicable to the player. Nothing in this document is intended to override statutory protections available to consumers under Australian law where such protections apply. For general information about the operator and its background, players can refer to the about us page, and the homepage provides an overview of the platform’s current offering.